Morphis●SC
Morphis●SC is a centralized, integrated, enterprise-wide software system that performs all the tasks related to the business of managing a field service organization. Morphis●SC delivers process control and automation standards eliminating the tribal knowledge, guesswork and multiple disconnected systems typical found in many field service operations both small and large.
Whether you’re managing your own in-house field service organization or need to ensure that your outsourced field service provider meets your stringent SLA, Morphis●SC is the perfect solution. Morphis●SC is a real-time field service dispatch, monitoring and billing/reconcilliation system that can monitor and track the progress of every service event, from inception to resolution to final accounting.
Morphis●SC addresses the 5 most important departmental responsibilities required to run a successful service operation:
- Multiple path order entry allows for every imaginable type of manual or automatic Service Order generation including: live help desk, VRU, network monitoring, or web based.
- Service Ticket Management seamlessly manages the fulfillment of service orders including dispatching of technicians by proximity, skill set or parts availability. BIG BOARD view displays all open service orders along with SLA timer. Tasks driven service orders allows multiple tasks to start and stop within a single service order for tighter control of SLA’s and cost.
- Parts Inventory Management allows enterprise visibility to parts availability, including by truck, BIN, warehouse, in-transit, RMA’s and depot repair.
- Contract Management allows your admin department to capture and programmatically manage the deliverables and details of each contract you have with your Customers and vendors.
- Financial Management utilizes Morphis unique Contract Oriented paradigm to manage and report on your businesses operations including billing by SLA, time & distance, fuel surcharges, out-of-scope charges, and fixed rate contract billing. In short any charge you may specify within any agreement you may have.
Why not find out how Morphis●SC and make your service operations more profitable?
Dispatch Technicians
Field service organizations must meet the challenge of recognizing quickly when repair is required, getting the right technician to the site, and meeting the service level agreements promised to the customer. Morphis Service Center software [Morphis●SC] is the total solution that meets the needs of service organizations around the globe.
Starting with multiple paths to recognize service orders – equipment monitoring, web interfaces, and traditional help-desk operations – to wireless dispatch and tracking, Morphis●SC adds automation and efficiency to any service operation. Once a technician is dispatched, Morphis●SC continues to monitor every stage through to completion and provides a real-time “big board” view of every open ticket. Even your customers can watch the progress of their service orders through the web interface Morphis●SC supports. Whether you bill instantly at the time of service or monthly, Morphis●SC provides detailed and automated calculations including parts, labor, and tax calculations.
Fleet Management
Morphis●SC can provide your organization with a real-time view of Field Service organization. Morphis●SC not only delivers a new level of visibility, but also provides accuracy and precision impossible to achieve with spreadsheets, tribal knowledge, or guesswork.
Stop struggling to meet service levels in a manually managed world. Automate your process and meet every SLA challenge head on.
Parts Inventory
A complete parts inventory maangement system which supports auto re-order points, multiple storage locations, RMA tracking, bar-code scanning and costing.
Morphis mTech
Morphis mTech is a universal PDA/Smartphone-based technician dispatch solution. Morphis mTech seamlessly communicates real-time changes in service task status. Now the home office running Morphis●SC field service management software has instant visibility to every field service activity.
Manually monitoring and updating the status and activities of field technicians has always been the most time-consuming part of a service dispatcher’s job. Often steps are skipped, leaving records incomplete and customers in the dark about what was done for them.
Morphis mTech dramatically reduces a dispatcher’s workload while ensuring complete and accurate reporting of every step in the repair process. This extra time allows your dispatch staff to focus on customers, rather than employees, ensuring customer satisfaction.
Morphis mTech is simple to use and works on any Internet browser-enabled PDA/Smartphone. No special applications to install. No special equipment or service-provider is required. Standard field processes are seamlessly managed through automated bi-directional communication between the dispatch desk and technician.
Every change of status and every note from the field become part of the permanent repair history in Morphis●SC. Paper field reports are eliminated. Even billing information based on drive time, repair time and parts used is automatically updated.
Morphis mTech is as an optional add-on feature of Morphis●SC or it is included as a standard feature of Morphis●JS.
Lock Code Agent [LCA]
Morphis Lock Code Agent [LCA] is utilized by ATM Field Technicians for FLM/SLM services and or CIT fulfillment services. Morphis LCA integrates with multiple lock manufacturers in a single database to retrieve One Time Lock Codes (OTC). LCA communicates with KabaMas and S&G lock systems over the web to open and close lock combo codes instantly. LCA is tailored for smartphones and utilizes Morphis Messenger to securely retrieve and submit lock codes to/from home base and field operations.
LCA automatically creates reports of combos generated and notifications if the OTC is not generated. In reference to Kaba locks, a lock close code must be entered before leaving the site and moving on to the next service call. If the close code is not entered at the site, the next service request will not generate a lock combo for the next person needing to fulfill the required services. The secure operations from the home base to the field operations of LCA provide an excellent return on investment with reallocations of FTE currently answering the phone to manually provide open and close codes to field personnel.
