Field Service Center
Morphis Service Center
Provides Real-Time Command and Control Over ATM Field Service Operations
Whether you’re managing your own in-house field service organization or need to ensure that your outsourced field service provider meets your stringent SLA, MorphisSC is the perfect solution.
Principle functionality of MorphisSC includes:
- Ability to create, track and escalate customer service events in real-time. Real-time call management – provides highly detailed SLA analysis and reporting. MorphisSC lets you track all aspects of your service business – automatically.
- The selection and dispatch of technicians based on logic that presents the “best available” according to capability, proximity, or parts-on-truck.
- A complete parts inventory management system which supports auto re-order points, multiple storage locations, RMA tracking, bar-code scanning and costing.
- Customer Care Center with customizable knowledge base to enable over-the-phone support activities.
- Call Center functionality that enables Help Desk associates to service both internal and external clients with the speed, power, and accuracy of Morphis®.
- Comprehensive fleet management module that tracks usage history and maintains service and repair records.
- Complete billing and invoicing capability.
- Detailed ATM asset information including serialized parts, software revisions, compliance upgrades and even location photographs.
- Business relationship information, including detailed contract terms and scanned contract images for both customers and vendors.
Morphis Field Service Center
Provides Real-Time Command and Control Over ATM Field Service Operations
Bring the Power of MorphisSC Online
MorphisMAS internal and external access to your Morphis system has never been easier. Now staff, customers and suppliers can interact with MorphisSC software via a browser-based Internet connection.
- Staff can access the system anywhere they can connect to the Internet through a browser such as Microsoft Internet Explorer or Google Chrome. The powerful features of our desktop system are made available through a simple universal Internet connection.
- Customers can have controlled access to place service orders, run custom reports, manage their invoices, and check on the status of the repair on all their contracted assets.
- Multiple customer relationships present no problem to MorphisMAS. Each customer has restricted access to see only those elements of your Morphis Service Center that are under their specific contract. All other parts of your system remain secure and “off-limits.” Your administrator can easily control logins and privileges through the very same Internet/browser-based interface.
- Sub-contractors and other vendors can also have controlled access to confirm their efforts in your service value chain, report problems and communicate back to your help desk in real time. Your administrator sets the standard as to what each login permits an individual user to see or perform.
SaaS for MorphisSC
SaaS for MorphisSC
Simple, Affordable and Secure
Software-as-a-Service (SaaS) for MorphisSC can save your organization the thousands of dollars often required to build your own enterprise IT infrastructure—and can get you up and running much more quickly. All you need is a desktop PC running Windows and access to Internet. Managing your ATM estate has never been easier!
A Morphis user interface is installed on each user’s desktop PC and connects to our IT infrastructure via secure VPN connection. For your peace of mind Morphis partners with Rackspace, one of the largest IT hosting companies in the world. You enjoy the benefits of knowing your critical business data is always secure and accessible, along with the lower costs of paying only for the software you use.
MorphisSC in the Cloud
Browser Based and Available Anywhere
More organizations, large and small, are seeking simpler, browser-based solutions. With MorphisSC in the cloud, there is no need to install and manage software on servers and desktop PCs. MorphisONLINE is the simple solution that provides the most popular features of MorphisSC—instantly and without any software to install.
License MorphisSC
Leverage Your IT Investment to Wield the Power of MorphisSC
For organizations currently supporting other enterprise applications, licensing MorphisSC is a smart choice. Install Morphis on your local servers to leverage your existing investment in IT infrastructure and professional staff.
