Field Service Center

Service Center Provides Real-Time Data
  • Field Service Center
  • Morphis Field Service Center
  • SaaS for MorphisSC
Mobile Field Service Software Solutions for ATM Operations – MorphisSC Field Service Software

Field Service Center

Morphis Service Center

Provides Real-Time Command and Control Over ATM Field Service Operations

Whether you’re managing your own in-house field service organization or need to ensure that your outsourced field service provider meets your stringent SLA, MorphisSC is the perfect solution.

Principle functionality of MorphisSC includes:

  • Ability to create, track and escalate customer service events in real-time. Real-time call management – provides highly detailed SLA analysis and reporting. MorphisSC lets you track all aspects of your service business – automatically.
  • The selection and dispatch of technicians based on logic that presents the “best available” according to capability, proximity, or parts-on-truck.
  • A complete parts inventory management system which supports auto re-order points, multiple storage locations, RMA tracking, bar-code scanning and costing.
  • Customer Care Center with customizable knowledge base to enable over-the-phone support activities.
  • Call Center functionality that enables Help Desk associates to service both internal and external clients with the speed, power, and accuracy of Morphis®.
  • Comprehensive fleet management module that tracks usage history and maintains service and repair records.
  • Complete billing and invoicing capability.
  • Detailed ATM asset information including serialized parts, software revisions, compliance upgrades and even location photographs.
  • Business relationship information, including detailed contract terms and scanned contract images for both customers and vendors.

Morphis Field Service Center

Provides Real-Time Command and Control Over ATM Field Service Operations

Bring the Power of MorphisSC Online

MorphisMAS internal and external access to your Morphis system has never been easier. Now staff, customers and suppliers can interact with MorphisSC software via a browser-based Internet connection.

  • Staff can access the system anywhere they can connect to the Internet through a browser such as Microsoft Internet Explorer or Google Chrome. The powerful features of our desktop system are made available through a simple universal Internet connection.
  • Customers can have controlled access to place service orders, run custom reports, manage their invoices, and check on the status of the repair on all their contracted assets.
  • Multiple customer relationships present no problem to MorphisMAS. Each customer has restricted access to see only those elements of your Morphis Service Center that are under their specific contract. All other parts of your system remain secure and “off-limits.” Your administrator can easily control logins and privileges through the very same Internet/browser-based interface.
  • Sub-contractors and other vendors can also have controlled access to confirm their efforts in your service value chain, report problems and communicate back to your help desk in real time. Your administrator sets the standard as to what each login permits an individual user to see or perform.

SaaS for MorphisSC

SaaS for MorphisSC

Simple, Affordable and Secure

Software-as-a-Service (SaaS) for MorphisSC can save your organization the thousands of dollars often required to build your own enterprise IT infrastructure—and can get you up and running much more quickly. All you need is a desktop PC running Windows and access to Internet. Managing your ATM estate has never been easier!

A Morphis user interface is installed on each user’s desktop PC and connects to our IT infrastructure via secure VPN connection. For your peace of mind Morphis partners with Rackspace, one of the largest IT hosting companies in the world. You enjoy the benefits of knowing your critical business data is always secure and accessible, along with the lower costs of paying only for the software you use.

MorphisSC in the Cloud

Browser Based and Available Anywhere

More organizations, large and small, are seeking simpler, browser-based solutions. With MorphisSC in the cloud, there is no need to install and manage software on servers and desktop PCs. MorphisONLINE is the simple solution that provides the most popular features of MorphisSC—instantly and without any software to install.

License MorphisSC

Leverage Your IT Investment to Wield the Power of MorphisSC

For organizations currently supporting other enterprise applications, licensing MorphisSC is a smart choice. Install Morphis on your local servers to leverage your existing investment in IT infrastructure and professional staff.

Field Service Center

The centralized solution that provides end-to-end automation of every aspect of your dispatch and repair operations.

Field Service Center Online

Mobile devices, cloud-based reporting, staff, customer and supplier access. The power of Morphis can now improve every segment of your business.

License vs SaaS

Choose an affordable licensing option that meets your needs as well as your budget!

ATM management software – MorphisCM ATM software – ATM Cash Management
Field Service Mobile Ticketing System

Whether you are managing a field service operation and need to automate notification of equipment problems, dispatch of your field technicians, parts management or end-of-month billing, MorphisSC is your smart choice. From cloud-based reporting, automated ticket management and mobile device integration, MorphisSC delivers a complete solution for managing and reporting.

ATM management software – MorphisCM ATM software – ATM Cash Management
Service Call Dispatch & Tracking

MorphisSC is a centralized, integrated, enterprise-wide software system that performs all the tasks related to the business of managing a field service organization. MorphisSC delivers process control and automation standards eliminating the guesswork and multiple disconnected systems typical found in many field service operations both small and large.